Privacy Policy

1. Scope and Compliance

As a Quebec-based company, Winnia complies with the Act respecting the protection of personal information in the private sector (Law 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Because we serve clients in North America and globally, Winnia also strives to align with the General Data Protection Regulation (GDPR) and various US state laws (such as CCPA/CPRA).

2. Information We Collect

To provide our AI sales services, Winnia collects:

• Account Data: Names, email addresses, and professional contact details of our clients.
• Interaction Data: Transcripts and data generated by Winnia's AI sales agents during interactions with sports fans and ticket buyers.
• Technical Data: IP addresses, browser types, and usage patterns collected via cookies to optimize platform performance.
• Payment Data: Processed securely through third-party providers; Winnia does not store full credit card details on its servers.

3. How We Use Your Information

Winnia uses the collected data to:

• Facilitate Sales: Enable our AI agents to provide accurate information about sporting events and complete transactions.
• Improve AI Models: Use de-identified or aggregated data to train and refine Winnia's conversational models and sales logic.
• Compliance: Meet legal obligations and protect against fraudulent activity.

4. Data Storage and International Transfers

Your data is primarily stored on secure servers located in Canada and the United States.

Note for International Users: By using the Winnia platform, you acknowledge that your information may be transferred to, and processed in, jurisdictions where data protection laws may differ from those in your home country.

5. Data Sharing and Third Parties

Winnia does not sell your personal data. We only share information with:

• Sports Organizations/Clients: The entities you are interacting with via Winnia's AI agents.
• Service Providers: Cloud hosting (e.g., AWS/Google Cloud) and essential analytics tools.
• Legal Authorities: When required by law or to protect Winnia's corporate rights.

6. Your Rights

Depending on your location, you may have the right to access, correct, or request the deletion of your personal data held by Winnia. To exercise these rights, please refer to the contact section below.

7. Security

Winnia implements industry-standard encryption (TLS/SSL) and rigorous internal access controls. However, no method of transmission over the internet is 100% secure.

8. Contact Our Privacy Officer

For any questions regarding this policy or Winnia's data practices, please contact our Data Privacy Officer (DPO):