Overview
The Orchestration Agent is the central coordinator of the Winnia platform. It analyzes user requests, routes them to the right specialist agents, injects context from your data layer, manages complex multi-agent workflows, and governs access and costs across the entire system.
Key Features
- Intent analysis and intelligent routing
- Dynamic context injection from CRM, ERP, POS
- Multi-agent workflow coordination
- Role-based access control (RBAC)
- Token quota and cost management
- Communication frequency governance
Use Cases
- Routing sales questions to the right specialist agent
- Coordinating between Discovery and Campaign agents when issues are found
- Managing token consumption to control costs per client
- Enforcing communication limits to avoid over-contacting customers
Benefits
The Dispatcher
Analyzes requests and routes them to the most competent specialist agent based on context and intent.
The Memory
Injects brand tone, catalog data, and competitor info so agents never ask redundant questions.
The Project Manager
Triggers cascade workflows between agents and coordinates complex multi-agent operations.
The Guardian
Controls access permissions, manages API costs, and governs communication limits with customers.
Cost Optimization
Intelligently decides when to use advanced AI vs. simple scripts to minimize costs.
