Overview
The Upsell Agent identifies and executes upsell opportunities before, during, and after events. It analyzes customer behavior to recommend the best upgrades, parking, food packages, and merchandise offers tailored to each fan.
Key Features
- Pre-event upgrade recommendations
- At-event upsell notifications
- Post-event follow-up offers
- Personalized package suggestions
- Cross-sell opportunity detection
Use Cases
- Offering seat upgrades to fans before game day
- Promoting VIP parking to season ticket holders
- Suggesting food and beverage packages at purchase
- Cross-selling merchandise based on purchase history
Benefits
Increase Per Cap Revenue
Boost average spend per visitor with targeted offers.
Personalized Experiences
Offer upgrades that match each customer's preferences.
Automated Timing
Reach customers at the optimal moment for conversion.
Bundle Intelligence
Create compelling packages that drive higher value purchases.
Seamless Integration
Works across ticketing, concessions, and merchandise systems.
